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New customers
If you wish to have a tour of JJ`s please ask a member of staff and they will happily show you where everything is at JJ`s.

You can join our Free Promotion club to receive our monthly emails, which contain discount vouchers, making each trip more affordable. Please note all information is kept in line with data protection and is not shared with any other party.

You can check out some of our offers and join our Promotion club free online Just click on the offers icon on our home page. It takes a few minutes.

We do not charge for adults?
We do provide comfortable and safe environment for our customers. We provide free WiFi and on selected days we provide newspapers, magazines and TV

Adults are encouraged to use the facilities whilst supervising their children.

Do we run play sessions?
We do not run specific play sessions and are open for entrance during our opening hours. During peak times such as schools holidays we may enforce a play limit to maintain our comfort and safety levels. You will be notified at reception if this is the case. The play session is dependent upon the weather/, school holidays and peak day weekends. Otherwise please feel free to stay and play all day.

Is there an age restriction?
Whilst JJ`s has been designed and built for all ages we restrict ages to upto and including 12 years old 9.30 to 6.30pm and upto and including 14 years old from 6.30 until close. Our toddler area is strictly 4 years & and under along with Adults supervising(18 years plus) older children can not supervise toddlers in the toddler area.

Who supervises the children?
Parents/ guardians must supervise their children. Please inform your older children of the basic rule of play to ensure a comfortable and safe visit for all. A good example is use of the toddler or baby area- it is just for babies and toddlers. The JJ`s team are around to help!

In line with the local EHO and our public liability insurance adults are not permitted to leave the club whilst their children are playing. One adult who is 18 years or over must be present in the club at all times.

Do you have a behaviour policy?
Yes! Although we totally understand children love to have fun in all sorts of ways we opperate the following. Any child who behaves in an aggressive manor or continually breaks the rules of play will be brought to their parents. We operate a 3-strike rule. If a child is brought back to their parents 3 times the family will be asked to leave. This is to ensure the safety of all children. Any abusive behaviour will not be tolerated and will result in a ban from JJ`s. We are here to have fun in a safe environment, please speak to a
Duty Manger if you have any further questions.

What clothing should the children wear?
Comfortable clothes that are ideally long sleeved and long legged! Socks MUST be worn at all times on the playframe by children and adults. Trousers are ideal for the Drop Slide.

Please remove all jewellery and items especially phones and ipods from pockets too!

Can we bring a picnic?
We operate a cafe and a restaurant in the centre, which caters for a wide range of dietary
requirements. We offer healthy options as well as treats for the children. We have a menu for adults too. As a result we do not allow food or drink that is not purchased in the centre to be consumed. Please note those eating food that is not purchased at JJ`s will be asked to put it away any customer who refuses to this will be asked to leave the building. If you have any questions on this please contact the Duty Manger at the centre.

Why do we sell alcohol?
We sell a small selection of beers, wines and spirits. These will only be sold to parents over 21years and we operate a Challenge 25 policy. Many parents (especially those here for a party) may enjoy a beer or glass of wine. Those eating in the Safari Restaurant may drink from the full drinks menu Alcoholic drinks may only be consumed in certain areas of the centre and must be supervised by an adult at all times. Any unattended drink will be removed with no refund.


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